FREQUENT ASKED QUESTIONS
On this page you'll find the frequently asked questions. If you habe another questions, please contact us. We are happy to help you with your questions, comments or complains.
ORDER AND DELIVERY
What is the delivery time?
Items in stock ordered before 16,00 AM, will be delivered the next working day. Weekend deliveries aren't possible.
Is it possibel to choose a delivery day?
Yes, when you place an order you can choose the date you would like the itemand to be delivererd.
What are the shipping costs?
For amounts lower than €50,- (excl. vat) we charge €4,95
(excl. vat) for delivery in the Netherlands. Above €50,- (excl. vat) the delivery is free in the Netherlands.
Within Belgium, delivery is free for amounts above €100,- (excl. btw). For orders under €100,-, we charge €4,95 shipping costs in Belgium.
What time will the order be delivered?
You'll receive an email with a track & trace code which will tell you at what time your order is going to be delivered. In case you haven't received this code, please contact us.
Can the order be collected?
Yes, on working days between 7.30 AM and 17.00 PM you can collect your order at our office in Velddriel (De Geerden 14, 5334 LE Velddriel). Please call or place your order first, so you don't have to wait. There are of course no costs involved.
Can I have my order delivered to an adress different than the billing adress and will there be any extra charge for this?
Yes, it's possible to give up a diferent dilivery adress. You can do this while you're placing your order and there are no costs involved.
Can I adjust my order after I have placed it?
That depends on the time you make the adjusment. In case you want to change your order, we recommend to give it trough by the phone as soos as possible.
My order confirmation is not correct
In case you received a wrong of incomplete order confirmation, we request to contact us by phone or email, so we can adjust the order confirmation.
Is it possible to be called by the driver with the delivery?
Yes, that is possible. If you would like to
be called with the delivery, you can give the name and phone number of the contact
person through while making the online order.
PAYMENT
Is it possible to pay with IDEAL?
Yes, payments with IDEAL are possible at
Combifit.
Can I pay in advance?
Yes, that is possible
Can I pay on account
at Combifit?
This is only possible for compagnies with an
KvK-number. It’s possible that we do a credit check before we deliver the products.
Our payment term is within 30 days net.
FACTURE
Do I recieve the facture by email or by post?
Normaly, you receive the facture by mail. If you would like to receive the facrure by post, you can call us of sent us an email.
TRANSPORT DAMAGE OR WRONG PRODUCTS ORDERED / DELIVERED
What do I need to do when my order has transport damage?
We strive to deliver the ordered goods in perfect condition. Unfortunately, it may happen that something goes wrong during transport. Has your order suffered transport damage, then we request to contact us, so we can look for a suitable solution.
I received a broken article, what should I do?
It is ofcourse very unpleasant if you received a broken article. In this case, the best thing you could do is contact us, so we can look for a suitable solution.
What should I do when I received the wrong articles?
We do everything we can to deliver the order to you, but we can also make a mistake. In case you haven't received the right articles, please contact us. Then we'll make sure you get the right articles as soon as possible.
I ordered the wrong articles, can I exchange them?
Please contact us if you find out you ordered the wrong articles. Possible transport costs for returning the wrong ordered articles are for the buyer. Of course we will look for the cheapest solution.
ADVICE / APPOINTMENT WITH COMBIFIT ADVISOR / SALES MANAGER
Can I get advice over the phone or email?
Yes, you can call us or send us an email. We'll bring you as soos as possible in contact with our consultant.
Is it possible to make an appointment with an advisor / sales manager?
This is possible. If you would like to make an appointment, you can contact us by mail of by phone and then we'll look for a right date abd time for the appointment.
GENERAL PRODUCT INFORMATION
How many tubes are there in a box?
Tubes are packed per 12. If not, it'll be stated on the product package.
How many sausages are there in a box?
Sausages are packed per 12. If not, it'll be stated on the product package.
How many glazing bars are there in a bunch/bundle?
Standard there are 20 glazing bars in a bunch/bundle. Glazing beads are packed per 10 en from model N7 sp55, they are packed per 5.
Which lenghts glazing bars do you deliver?
Lenghts can vary from 2,45meter till 5,80meter. We can't buy in lenght, because we deliver solid woods glazing bars. If you would like the current lenghts, don't hesitate to contact us.
What is the minimum of glazing beads thats can be ordered?
The minimum purchase is a bunch/bundle.
PRODUCTADVICE
Which glass sealant is the best to paint?
The best sealant to paint is the Combifit Uniglas or the Zwaluw Hybriseal 2ps. These products are easy to paint, because they're based on ms-polymer. The products can't be wiped dry. This can be done with a Combifit Finisher or Zwaluw Finisher.
Which glass sealant is the easiest to work with?
The easiest to use sealant is the Combifit Combiseal or the Zwaluw Windowseal plus. These products are based on silicone, which means that the sealant does not need to be smoothed with for example a finisher. This product is very pleasant to work with, but has limited paintability!
Which glass sealant can be used dry?
That will be the Combifit Combiseal or the Zwaluw Windowseal.
What's the different between finger jointed glazing bars and Meranti solid wood?
Finger jointed glazing bars are glazing bars which are glued to eachother in small pieces. Solid wood means that the glazing bar consists of 1 piece, which makes it a better quality glazing bar.
Is Combifit FSC qualied?
Combifit is FSC qualified and is able to deliver all glazing bars under the FSC-certificate.
Which sealant gun is best for tubes?
HK40 is the best sold sealant gun (handgun) and qualitative the best gun. Do you find this gun too pricey? There are a couple of alternatives which are much cheaper, but you should to take the lower quality in condsideration.
Which sealant gun is best for sausages?
For sausages there are two types of guns, the airgun (for a compressor) and a handgun. The best sold airgun is the P600 and the best sold hangun is the H600. For years we received good reactions on these guns, so we as Combifit stand behind these guns.
What is the best purge gun?
The best sold and most appreciated purge gun is the NBS gun (model: M gold or Silvergun). Are you looking for a cheaper version? We have a gun for less then 10 euros. Look for the full offer at our webshop.
What's the difference between Super PE Tape and PE Tape?
Super PE tape is delivered on discs and it's self-adhesive on one side. PE tape is also self-adhesive, but these are delivered on a spool and before use you need to take off a foil so the self-adhesive side will appear.
Are Combifit plastic blocks grid blocks or tunnel blocks?
Because of the sophisticated design, these blocks have the bentilating properties of tunnel blocks, but also the solidity of grid blocks, so they are universally aoolicable. Please note, plastic blocks with a thickness of 1 and 2 mm are only available as grid blocks, because they are to thin for a tunnel.
How do I find out how thick every plastic block is?
Every color has a certain thickness, namely:
White = 1 mm
Blue = 2 mm
Red = 3 mm
Yellow = 4 mm
Green = 5 mm
Black = 6 mm
Where do I need to pay attention to when ordering a ventilation grid?
Important is that you pay attention to the glass deduction, as this differs per type. Then it's important that you mind the dimensions of the glass channel. Normaly the thickness of the glass is +6 mm (depending whether you want to seal the grid or placing it with a glazing bead). Finally, the type, the color and the size in mm are important.